Returns & Exchanges

Due to the perishable nature of our Cornish pasties and cream tea hampers, we offer a dedicated resolution process for any items that do not arrive in perfect condition. We strive to ensure every taste of Cornwall meets our high standards, and we are committed to rectifying any issues with your order immediately.

Return Process

• 1.
  Inspect Your Delivery

  Please check your order immediately upon arrival and take clear photographs of any damage to the packaging or the food items themselves.

• 2.
  Contact Our Team

  Email our customer support team within 24 hours of delivery with your order number and the photos of the affected products.

• 3.
  Assessment Process

  Our quality control experts will review your claim to determine if the issue occurred during transit or preparation, ensuring a fair resolution.

• 4.
  Refund or Replacement

  Once approved, we will either dispatch a fresh replacement order at no extra cost or issue a full refund to your original payment method.